Common questions.
Short answers about links, QR codes, plans, and your data. Pricing and the full terms live on their own pages.
Do printed links expire?
Not on a timer while the plan is paid. After that, links keep working for 18 months. You choose 12 links that stay. A custom hostname stays while the plan is paid. More is on Terms.
Is there a free plan?
Yes. Twelve active links on tnyx.us, with QR codes, UTMs, click history, and CSV export. Changing a link after you save it is on a paid plan. No credit card. No ads. Verified email required.
What do the paid plans include?
Solo ($9.99/month or $99.99/year) raises the cap to 100 active links, lets you change a link after you create it, and includes API access. Team ($29.99/month or $299.99/year) is unlimited links, up to three custom hostnames, seats, spreadsheet import, and API access. Agency ($39.99/month or $399.99/year) adds separate client workspaces — two included, then $9.99 per extra client, or $99.99 on a yearly plan. Full list is on Pricing. Subject to change.
Do paid plans renew automatically?
Yes. Monthly plans renew each month and yearly plans each year, at the price shown on Pricing, until you cancel. We email a receipt each time, and we email you before a yearly renewal and before your first charge after a free period. Cancel anytime from Account; your plan stays active through the time you've already paid, and your links keep working after that. More is on Terms.
Can I get a refund?
Yes. If a charge surprises you, ask through Contact within 14 days and we'll refund it in full, including a renewal. After that, charges aren't refunded, but you can cancel anytime and keep your plan through the time you've paid for.
Do you offer discounts?
Registered 501(c)(3) nonprofits get 75% off Solo and Team. Send your EIN through Contact and we'll send your code. We occasionally offer promo codes too, and the terms are stated with each offer.
Can I change the short ending?
On a paid plan. You can change the ending, the destination, and the QR code. The previous ending still works, so a code you already printed keeps resolving. On the free plan the link stays as you saved it.
Can I create many links at once?
On Team and Agency. Upload a spreadsheet and tinyous will create the short links — and QR codes if you want them. One at a time is still there on every plan.
Do you charge sales tax?
Where required, yes. Sales tax is calculated from your billing address and shown at checkout before you pay. Tax-exempt organizations can contact us.
Do you charge per click?
No. The plan is the price. We do not bill by click, scan, or redirect.
Can I use my own domain?
On Team and Agency. You prove the hostname with a TXT record. You can write what people see when they open the name, and what they see when a path is not a link. A link can ask for a password before it opens. When paid time ends, the custom hostname stops working and your links fall back to tnyx.us. They keep working for 18 months, and you choose 12 that stay after that.
Can I see where a short link goes before it opens?
Yes. Put preview in front of the ending, as in tnyx.us/preview/your-ending. You see the address it opens. That look is not a visit. If the link asks for a password, the page says so and keeps the address hidden. If the address looks wrong, send a report from that page.
Do redirects run ads or trackers?
No. A short-link redirect does not load ads or our marketing tags. Click rows store time, referrer, user agent, and a SHA-256 hash of the visitor IP — never the raw IP, and no location. Detail is on Privacy.
Can I export my data?
Yes. Signed in, from Links, you can download your links and click rows as CSV at any time.
How do I get an API key?
For paid plans. Create an account, then open Account. The key is there after you sign in. It is not on the public login screen. The calls are listed on API.
Who runs tinyous?
CME United, LLC runs tinyous. Questions go through Contact. More is on About.